Rm77 Privacy Policy – Malaysian User Data Protection

1 Privacy Policy Introduction and Scope

This Privacy Policy explains how rm77 ("we", "our platform") collects, uses, stores, discloses and protects your personal information when you use the rm77.run website, the rm77 mobile app, or any related services ("Services").

Rm77 takes our responsibility toward user privacy seriously. We understand that when you provide us with personal information, you are placing your trust in rm77. That trust drives us to manage your data with full accountability, transparency, and in accordance with the highest industry standards.

This Privacy Policy applies to all rm77 users in Malaysia and covers all information collected through our platform, whether directly from you or automatically when you use our Services. By registering an rm77 account or using any of our Services, you agree to the practices described in this Privacy Policy.

2 Information We Collect

Rm77 collects various types of information for the purposes of providing, improving, and protecting our Services. The information we collect falls into three main categories:

A. Information You Provide Directly:

• Registration information: full name, date of birth, identification card number, email address, and phone number.
• Account information: username, password (stored in encrypted form), and security questions.
• Financial information: registered payment method details, deposit and withdrawal transaction history.
• KYC verification documents: copy of national identity card, passport or other required identification documents.
• Communications with us: live chat session transcripts, emails, and any feedback you submit.

B. Information Collected Automatically:

• Device data: device type, operating system, unique device identifier and app version.
• Log data: IP address, browser type, pages visited, access times and in-platform actions.
• Approximate location data based on IP address for geographic region verification purposes.
• Cookie data and similar tracking technologies to enhance user experience.

C. Information from Third Parties:

• Identity verification through trusted third-party KYC service providers.
• Payment verification information from approved payment service providers.
• Fraud prevention data from the security monitoring systems we use.

3 How We Use Your Information

The information we collect is used solely for legitimate purposes related to providing you with a better rm77 Service. Specifically, we use your information for the following purposes:

• Account verification and management — to verify your identity, create and maintain your rm77 account, and process account-related requests.
• Financial transaction processing — to process deposits, withdrawals, and any other financial transactions you carry out on the rm77 platform.
• Legal compliance — to fulfil legal obligations related to anti-money laundering, fraud prevention, and other applicable reporting requirements.
• Platform security — to detect, investigate, and prevent fraudulent activity, manipulation, or security breaches on the rm77 platform.
• Service improvement — to analyse usage patterns, identify technical issues, and develop better new features for rm77 players.
• Service communications — to send important notifications regarding your account, security updates, and information related to our Services.
• Customer Support — to assist you when you contact the rm77 support team with any enquiries or issues.

4 Disclosure of Information to Third Parties

Rm77 does not disclose your personal information to third parties except in the circumstances stated below. In all cases, we only share information that is strictly necessary and ensure that the third parties concerned have adequate data protection in place.

Approved Service Providers:

• Payment service providers to process your deposits and withdrawals.
• KYC verification service providers to help us verify user identities.
• Fraud prevention service providers to protect your account and transactions.
• Cloud computing service providers that store our data at specified security standards.

All third-party service providers working with rm77 are required to sign data confidentiality agreements and comply with the data protection standards we set. They are not permitted to use your data for any purpose other than the services they provide to rm77.

Legal Requirements:

Rm77 may disclose your information to relevant authorities when required by law, court order, or direction from a lawful authority. In such circumstances, rm77 will endeavour to notify you in advance to the extent permitted by law.

5 Data Security and Protection Measures

Rm77 continuously invests in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and rm77 servers.
• Data encryption at rest for all sensitive data stored in our databases.
• Role-based access control ensuring only designated staff can access user data, and only for authorised purposes.
• Continuous 24/7 security monitoring by our automated threat detection system and security team.
• Periodic security assessments including penetration testing and independent security audits.
• Incident response procedures to address any security breaches swiftly and effectively.

While rm77 takes all reasonable steps to protect your data, no security system can be considered entirely foolproof. We therefore encourage you to take personal protective measures as well, such as using a strong password, enabling two-factor authentication (2FA), and not sharing your account information with anyone.

6 Cookies and Tracking Technologies

Rm77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential cookies — required for core rm77 platform functions such as maintaining your Login session and security settings. These cookies cannot be disabled.
• Functional cookies — saves your preferences such as language and display settings for a more personalised experience.
• Analytics cookies — helps us understand how users interact with our platform so we can improve it.
• Performance cookies — monitors platform performance and helps us identify and resolve technical issues.

You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the rm77 platform and your gaming experience. Important note: rm77 does not use cookies for third-party advertising purposes.

7 Your Rights as a User

As an rm77 user, you have certain rights regarding your personal information. rm77 is committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the rm77 support team via live chat on the platform or by email at [email protected]. We will process your request within the timeframe required by applicable law.

8 Children's Privacy

The rm77 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal information from underage children or minors. Should we discover that personal information of an individual under the age of 18 has been collected in our system, we will take immediate steps to delete that information and terminate the relevant account.

Parents or guardians who believe their child has provided personal information to rm77 are requested to contact us immediately through our customer support team.

9 Changes to This Privacy Policy

Rm77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or new features introduced on our platform.

When we make material changes to this Privacy Policy, we will notify you through one or more of the following methods:

• In-platform notifications on rm77 while you are logged in.
• Email notification to the email address registered in your account.
• Announcements on the rm77.run homepage.

Your continued use of the rm77 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rm77 handles your personal information, we encourage you to contact us directly. The rm77 privacy and data security team is ready to assist you.

You may reach us through the following channels:

• Live Chat: Available 24/7 directly within the rm77 platform — the fastest way to get a response.
• Email: [email protected] — for detailed enquiries requiring documentation.

We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For formal requests regarding your data rights (such as data access or deletion requests), we will process your request in accordance with the timeframes stipulated by applicable data protection laws.